Refund Policy

1. Digital Subscription Policy (General Rule)

Flashtar is a digital subscription service. Due to the nature of digital products and instant access to AI generation features, digital subscriptions are generally non-refundable unless required by law. Refund requests may be granted at Promptback's discretion. Refund requests may also be processed by Paddle as Merchant of Record.

2. Consumer Protection Rights

Certain jurisdictions provide consumers with statutory withdrawal or cancellation rights. Where local consumer protection laws provide greater rights, those rights prevail:

• European Union / EEA / United Kingdom / Switzerland: Consumers may have up to 14 days withdrawal rights where applicable.
• Brazil / South Korea / China / Canada: Consumers may have up to 7 days cancellation rights where required by local law.
• Singapore: Consumers may have up to 5 days cancellation rights.

3. Technical Defects & Exceptions

Refunds may be granted if:

• Flashtar experiences persistent technical failures;
• Users are incorrectly charged;
• Users are billed after cancellation due to processing errors;
• The service is materially unavailable;
• Refunds are required under applicable law.

4. Subscription Cancellation

Users may cancel subscriptions at any time through the Paddle customer portal, the billing page, or account settings (when available). Cancellation prevents future renewals but does not automatically guarantee a refund.

5. Paddle Relationship

Paddle acts as the Merchant of Record and authorised reseller for transactions processed through Flashtar. Certain refund requests, payment disputes, and statutory rights may be administered directly by Paddle in accordance with Paddle's policies.

6. Refund Request Process & Processing Times

To request a refund, please contact us at support@flashtar.app with the following information:

• Your account email address
• Date of the charge
• Reason for the refund request

Approved refunds are generally returned to the original payment method. Processing times depend on Paddle and banking providers (typically taking 5–10 business days). Access to paid features may be revoked after a refund.

7. Free Plan

The free tier of Flashtar does not involve any charges. If you are on the free plan, no refund is applicable.

8. Contact

For any questions about our refund policy, please reach out to us at support@flashtar.app.